Refund Policy
At The Bright Loft Company, we are committed to providing high-quality lighting products that brighten your space and your day. If you are not completely satisfied with your purchase, we offer a straightforward refund process. Please read the following policy carefully to understand your rights and our obligations.
Eligibility for Refunds
Timeframe: Refunds are available for items returned within 30 days of the delivery date.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. This includes all parts, accessories, and manuals.
Proof of Purchase: A valid receipt or order number is required for all refunds.
Non-Refundable Items
Due to the nature of our products, the following items are not eligible for refunds:
Custom or Made-to-Order Lighting: This includes chandeliers, pendant lights, or any other lighting fixtures that are customized to your specifications.
Opened Electrical Components: Items such as light bulbs, dimmer switches, or wiring kits that have been opened or used.
Clearance or Sale Items: Products purchased during a clearance or sale event are final and cannot be returned.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at returns@brightloftco.com or contact us through our Contact Page within 30 days of receiving your order. Include your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
- Ship the Item: Pack the item securely in its original packaging, including all protective materials, and include the RMA number. Ship the item to the address provided.
Refund Process
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund conditions.
Approval: If the item is approved for a refund, we will process your refund within 5-10 business days.
Refund Method: Refunds will be issued to the original payment method. If this is not possible, we will offer an alternative refund method (e.g., store credit).
Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Refund of Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at orders@brightloftco.com. We will provide instructions for returning the item and will cover the return shipping costs.
Once we receive the item, we will either issue a full refund or send a replacement, depending on your preference.
Exchanges
If you would like to exchange an item, please contact us at returns@brightloftco.com. Exchanges are subject to product availability.
You will be responsible for any price differences and additional shipping costs.
Late or Missing Refunds
If you have not received your refund within 10 business days, please check your bank account or contact your credit card company, as it may take some time for the refund to be processed.
If you still have not received your refund, please contact us at returns@brightloftco.com.
Store Credit
If you prefer, we can issue store credit instead of a refund. Store credit can be used for future purchases on our website and does not expire.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: info@brightloftco.com
Phone: 0333 880 8123